UW33 Privacy Policy — Malaysian Player Data Protection

UW33 only collects information that is genuinely necessary to provide a safe, fair, and quality service. Our data collection is divided into three main categories:

• Data you provide directly — Including all information you provide during registration, throughout the KYC process, or when contacting our support team.
• Automatically collected data — Technical information such as IP address, device type, and activity logs collected automatically when you use our platform.
• Data from legitimate third parties — In certain cases, we may receive information from identity verification service providers used in the KYC process.

All information we collect is used solely for legitimate purposes directly related to the provision of services on the UW33 platform. Here is how we use your data:

• Account management — Creating, verifying, and maintaining your player account; enabling secure login; and saving your personal settings.
• Transaction processing — Processing deposits and fund withdrawals accurately and securely, and maintaining complete transaction records for accounting purposes.
• Identity Verification (KYC) — Ensuring you meet the minimum age requirement and verifying your identity to comply with anti-money laundering regulations.
• Fraud detection & security — Monitoring suspicious account activity, preventing unauthorized access, and protecting the integrity of the platform.
• Customer Support — Resolving inquiries, complaints, and assistance requests efficiently and effectively.
• Platform improvement — Analyzing usage patterns to improve the platform's design, functionality, and performance.
• Service-related communications — Sending important notifications related to your account, transactions, security updates, and relevant promotions.
• Legal compliance — Fulfilling obligations under applicable laws and regulations, including reporting requirements to the relevant authorities.

UW33 does not sell, rent, or trade your personal information to any third party for marketing purposes. However, under the following limited circumstances, we may share your information:

• Selected service providers — Technical partners such as payment service providers (DuitNow, FPX, TNG eWallet, Boost, GrabPay), licensed game providers, and KYC verification service providers bound by strict confidentiality agreements.
• Legal requirements — When required by court order, directive from a law enforcement authority, or any other legally binding regulatory requirement.
• Security protection — In cases where it is necessary to prevent fraud, money laundering, or other illegal activities that threaten the safety of the platform and its players.
• Business transfers — In the event of a company merger, acquisition, or asset transfer, player data may be transferred to the new entity, which will be bound by a privacy policy at least equivalent to this one.

In all cases of data sharing mentioned above, UW33 will ensure that only the information strictly necessary is shared, and all recipients are bound by equivalent confidentiality obligations.

The security of your data is UW33's absolute top priority. We continuously invest in the latest security infrastructure to ensure your data is always protected:

• 256-bit SSL Encryption — All communications between your device and UW33's servers are encrypted using TLS 1.3 protocol with 256-bit encryption keys — the same security standard used by major banking institutions worldwide.
• Database encryption — Sensitive data stored in our databases, including passwords and financial information, is encrypted using modern encryption algorithms and cannot be read even by UW33's internal staff.
• Firewall & 24/7 monitoring — Our systems are protected by next-generation firewalls and continuously monitored around the clock by our cybersecurity team.
• Two-Factor Authentication (2FA) — UW33 offers 2FA as an additional security layer for all players to protect their accounts from unauthorized access.
• Regular security audits — Our platform undergoes regular penetration testing and security audits by independent cybersecurity firms to identify and address any vulnerabilities.

UW33 uses cookies and similar tracking technologies to enhance the user experience on our platform. The following are the types of cookies we use:

You can control and manage cookie settings through your internet browser settings. Please note that disabling essential cookies may affect core platform functions such as login sessions.

UW33 retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by applicable law:

• Active account data — Retained for the entire duration your account remains active on the UW33 platform.
• Closed account data — Retained for 7 years after account closure to comply with anti-money laundering and tax legal requirements.
• Transaction records — Retained for 7 years in accordance with financial regulatory requirements.
• Security Log — Retained for 12 months for fraud detection and security investigation purposes.
• Support communication data — Retained for 2 years after case resolution for reference and service improvement purposes.

Once the retention period expires or upon a valid player request, data will be securely deleted using methods that ensure it cannot be recovered.

As a uw33 player, you have the following rights regarding your personal data. We respect these rights and will process every request within 30 business days:

The uw33 platform is integrated with carefully selected third-party service providers to deliver specific functions such as payment processing and gaming. Here's what you need to know:

• Every third-party provider we work with has undergone a rigorous security assessment process and is bound by data processing agreements that comply with data protection standards.
• Third-party game providers may collect your gameplay data directly under their own privacy policies. uw33 encourages you to review the relevant provider's privacy policy.
• Payment service providers such as DuitNow, Touch 'n Go eWallet, Boost and GrabPay have their own privacy policies governing transaction data processed through their platforms.
• UW33 is not responsible for the privacy practices of third parties operating outside our direct control, although we make every effort to select partners that uphold high privacy standards.

UW33 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new technological requirements, or compliance with updated legislation. When we make significant changes:

• A clear notice will be displayed on the uw33 platform homepage for at least 14 days before any changes take effect.
• Players will be notified via email or in-app notification of any material changes to how we process personal data.
• The "Updated" date at the top of this page will be revised to reflect the date of the latest amendment.
• Continued use of the platform after changes take effect constitutes your agreement to the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly. The uw33 Data Protection Team is ready to assist you:

• Live Chat 24/7 — The fastest way to get an immediate response from our support team, available to assist you at any time.
• Email — Send your detailed inquiry to [email protected] and we will respond within 1–3 business days.
• Official Complaint — For privacy complaints requiring a formal investigation, please clearly state that you wish to file a privacy complaint and our team will ensure it is handled according to the established procedures.